For support in the US and Canada call +1-603-924-8818. Dial extension 4 for SoftLanding Systems, then dial 2 for technical support.

Technical support office hours are from 8am to 5pm Eastern time, Monday through Friday. Exceptions to this include the following US holidays:

New Year's Day
Memorial Day
The 4th of July
Labor Day
Thanksgiving Thursday and Friday
Christmas Day

For response within four business hours, please e-mail: techsupport@softlanding.com or use the 'Add Helpdesk Request' form included under the 'Support' menu of this site.

For emergencies, on-call support is available from 5 pm to 8 PM Eastern time Monday through Friday, and from 8am to 8pm Eastern time Saturday and Sunday. Simply leave a message at the above extension. Be sure to state your name, company name, telephone number (and country code if calling outside of the US and Canada) and a brief description of the problem. Please speak clearly. The message will trigger our tech support alert system, and an on-call representative will get back to you as soon as possible.

NOTE: Generic technical support questions of a non-urgent nature received outside of office hours will be returned on the next business day.

Technical support services are provided from 9 am to 5:30pm (GMT: Dublin, Edinburgh, Lisbon, London), Monday to Friday with the exception of UK public holidays.

For urgent support in Europe call +44 (0)1293 872101.

In the unlikely event that you get voicemail, please leave a message with your name, company and complete phone number, and we will call you back promptly.

For response within one business day, please e-mail: softlandingsupport@macro4.com or use the 'Add Helpdesk Request' form included under the 'Support' menu of this site.

For the most prompt service, we recommend that you contact your local support center in the following areas: