Contact SoftLanding

USA and Canada
For support in the US and Canada call +1-603-924-8818. Dial extension 4 for SoftLanding Systems, then dial 2 for technical support.

Technical support office hours are from 8am to 5pm Eastern time, Monday through Friday. Exceptions to this include the following US holidays:

New Year's Day
Memorial Day
The 4th of July
Labor Day
Thanksgiving Thursday and Friday
Christmas Day

For response within four business hours, please e-mail: techsupport@softlanding.com or use the 'Add Helpdesk Request' form included under the 'Support' menu of this site.


Evening and Weekend Support
For emergencies, on-call support is available from 5 pm to 8 PM Eastern time Monday through Friday, and from 8am to 8pm Eastern time Saturday and Sunday. Simply leave a message at the above extension. Be sure to state your name, company name, telephone number (and country code if calling outside of the US and Canada) and a brief description of the problem. Please speak clearly. The message will trigger our tech support alert system, and an on-call representative will get back to you as soon as possible.

NOTE: Generic technical support questions of a non-urgent nature received outside of office hours will be returned on the next business day.

EMEA
Technical support services are provided from 9 am to 5:30pm (GMT: Dublin, Edinburgh, Lisbon, London), Monday to Friday with the exception of UK public holidays.

For urgent support in Europe call +44 (0)1293 872101.

In the unlikely event that you get voicemail, please leave a message with your name, company and complete phone number, and we will call you back promptly.

For response within one business day, please e-mail: softlandingsupport@macro4.com or use the 'Add Helpdesk Request' form included under the 'Support' menu of this site.


Local support centers
For the most prompt service, we recommend that you contact your local support center in the following areas:

United States of America:


UNICOM Systems Inc.
9 Vose Farm Road
Ste 130,
Peterborough
NH 03458
USA

Phone: +1 818 838 0606
Fax: +1 818 838 0776
Email: sales@softlanding.com
Web: www.softlanding.com

Support Phone: +1 603 924 8818
Support Email: techsupport@softlanding.com
UK, Benelux, France, Iceland, Israel, Poland, Russia, Scandinavia, South Africa, Spain:

Macro 4 Limited
The Orangery, Turners Hill Road
Worth, Crawley
West Sussex
RH10 4SS
UNITED KINGDOM

Phone: +44 1293 872011
Fax: +44 1293 872004
Email: softlanding.sales@macro4.com
Web: www.macro4.com/softlanding

Support Phone: +44 1293 872101
Support Email: softlandingsupport@macro4.com
Germany:

Macro 4 GmbH
Humboldtstr. 10
85609 Aschheim
GERMANY

Phone: +49 (0)89 610097-0
Fax: +49 (0)89 610097-77
Email: market.de@macro4.com
Web: www.macro4.com/softlanding
Mexico:

Louprey International
Kansas no. 7 piso 2 Colonia Nápoles
C.P. 03810
MEXICO, D.F.

Phone: +52 (55) 55436515
Fax: +52 (55) 55435112
Email: sales@louprey.com
Web: www.louprey.com
Switzerland, Liechtenstein:

AS infotrackAG
Zentrumsplatz 3
Postfach 61
CH-5726 Unterkulm
SWITZERLAND

Phone: +41 62 768 50 60
Fax: +41 62 768 50 65
Email: info@asinfotrack.ch
Web: www.asinfotrack.ch
Asia-Pacific & Oceania (Australia, New Zealand):

VALOK Global Midrange Software Solutions
PO Box 1109
Menai Central NSW 2234
AUSTRALIA

Phone: 1300 301 957 (Australia only)
Phone: +61 2 9532 0759 (outside Australia)
Fax: +61 2 9532 0127
Email: sales@valok.com.au
Web: www.valok.com.au
Italy:

All Media Solutions sas
Piazza San Martino, 31
20010 Inveruno (MI)
ITALY

Phone: +39 02 40047753
Fax: +39 02 87157450
Email: turnover@amslabs.it
Web: www.amslabs.it
Peru, Columbia:

SISRED Consultoria Software
3er Piso, Oficina "F"
Miraflores
Lima 18
PERU

Phone: +51 1 421 0925
Email: webmaster@sisred.com
Web: www.sisred.com